Terms of Service

1. Introduction and Acceptance

Welcome to GlilTech ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at https://gliltech.com and our custom software development services (collectively, the "Services").

By accessing our website, engaging our services, or entering into any agreement with us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Description

GlilTech provides custom software development services, including but not limited to:

• Custom Software Development: End-to-end software solutions tailored to client needs
• Web Application Development: Modern, responsive web applications
• Mobile Application Development: Native and cross-platform mobile applications
• DevOps and Cloud Services: Infrastructure automation and cloud deployment
• CTO Services: Technical leadership and strategic guidance
• Consulting Services: Technical consulting and project advisory
• Maintenance and Support: Ongoing support for developed solutions

3. Service Agreements and Project Terms

3.1 Project Proposals and Contracts

Specific project terms, deliverables, timelines, and pricing will be outlined in separate project agreements, statements of work (SOW), or contracts. These project-specific documents shall take precedence over these general Terms for matters specifically addressed therein.

3.2 Project Scope and Changes

• Project scope will be clearly defined in the project agreement
• Any changes to the agreed scope must be documented in writing and approved by both parties
• Scope changes may result in adjusted timelines and additional costs
• We will provide reasonable estimates for scope changes before implementation

3.3 Timeline and Delivery

• Project timelines are estimates based on the agreed scope and requirements
• Delays caused by client feedback, approvals, or scope changes may affect delivery timelines
• We will communicate promptly regarding any potential delays
• Force majeure events may impact project timelines without liability

4. Client Responsibilities

To ensure successful project completion, clients agree to:

• Provide Required Information: Supply necessary content, data, and project requirements
• Timely Feedback: Provide feedback and approvals within agreed timeframes
• Access and Credentials: Provide necessary system access, APIs, and credentials
• Testing and Acceptance: Participate in testing phases and provide acceptance feedback
• Legal Compliance: Ensure all provided content and requirements comply with applicable laws
• Payment Terms: Make payments according to agreed schedules

5. Payment Terms

5.1 Pricing and Invoicing

• Project pricing will be specified in the project agreement
• Payment schedules may include deposits, milestone payments, or other arrangements
• Invoices are typically issued electronically and are due within 30 days unless otherwise specified
• Late payments may incur interest charges at the rate of 1.5% per month

5.2 Expenses and Additional Costs

• Third-party software licenses, cloud services, and external tools are client responsibility unless specified otherwise
• Travel expenses (if required) will be agreed upon separately
• Additional work outside the agreed scope will be billed separately

5.3 Refund Policy

• Deposits and advance payments are generally non-refundable once work has commenced
• Refunds for incomplete work will be calculated based on work completed and resources expended
• Specific refund terms may be outlined in individual project agreements

6. Intellectual Property Rights

6.1 Work Product Ownership

Upon full payment of all fees, the client will own the custom software developed specifically for them, subject to the following exceptions:

• Pre-existing intellectual property owned by GlilTech
• Open-source software and third-party components
• General methodologies, processes, and know-how
• Reusable components and frameworks developed by GlilTech

6.2 License to Pre-existing IP

GlilTech grants the client a non-exclusive, perpetual license to use any pre-existing intellectual property incorporated into the work product, solely in connection with the use of the delivered software.

6.3 Third-party Components

• Open-source software components are subject to their respective licenses
• Third-party software licenses must be obtained and maintained by the client
• We will identify major third-party components and their licensing requirements

7. Confidentiality

7.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the project engagement. This includes:

• Business strategies, plans, and financial information
• Technical specifications, source code, and system designs
• Customer data and user information
• Any information marked as confidential or that would reasonably be considered confidential

7.2 Data Protection

• We implement appropriate security measures to protect client data
• Access to client data is limited to authorized personnel only
• We comply with applicable data protection regulations
• Data retention and deletion practices are outlined in our Privacy Policy

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that our services will be:

• Performed in a professional and workmanlike manner
• Delivered in accordance with project specifications
• Free from material defects for a period specified in the project agreement (typically 90 days)

8.2 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Third-party Components

We do not warrant the performance or availability of third-party software, services, or components integrated into client solutions.

9. Limitation of Liability

9.1 Liability Cap

IN NO EVENT SHALL GLILTECH'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR ANY PROJECT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.

9.2 Consequential Damages

IN NO EVENT SHALL GLILTECH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.

9.3 Time Limitation

Any claims must be brought within one (1) year after the cause of action arises, or such claims shall be barred.

10. Indemnification

10.1 Client Indemnification

Client agrees to indemnify and hold harmless GlilTech from any claims, damages, or expenses arising from:

• Client's use of the delivered software in violation of applicable laws
• Client-provided content, data, or materials that infringe third-party rights
• Modifications to the software made by parties other than GlilTech
• Client's breach of these Terms or any project agreement

10.2 GlilTech Indemnification

GlilTech agrees to indemnify Client from claims alleging that the custom software developed by GlilTech infringes third-party intellectual property rights, provided Client promptly notifies GlilTech of such claims and cooperates in the defense.

11. Termination

11.1 Termination for Convenience

• Either party may terminate a project with 30 days written notice
• Client shall pay for all work completed up to the termination date
• GlilTech will deliver all completed work products upon payment

11.2 Termination for Cause

• Either party may terminate immediately for material breach that remains uncured after 10 days written notice
• GlilTech may terminate immediately for non-payment after 30 days past due
• Upon termination for cause, the non-breaching party may seek appropriate remedies

12. Force Majeure

Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, epidemics, or infrastructure failures.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any disputes arising hereunder shall be governed by the laws of Israel, without regard to conflict of law principles.

13.2 Dispute Resolution

• Parties will first attempt to resolve disputes through good faith negotiation
• If negotiation fails, disputes may be submitted to mediation
• Any litigation shall be conducted in the appropriate courts in Ramat Hasharon, Israel

14. General Provisions

14.1 Entire Agreement

These Terms, together with any project agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

14.2 Modifications

These Terms may only be modified by written agreement signed by both parties. Project-specific terms may be modified as outlined in individual project agreements.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Assignment

• Client may not assign these Terms without GlilTech's written consent
• GlilTech may assign these Terms in connection with a business transfer
• These Terms bind and benefit the parties' respective successors and permitted assigns

14.5 Notices

All notices must be in writing and delivered to the addresses specified in project agreements or to:

15. Website Terms

15.1 Website Usage

Our website is provided for informational purposes. By using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to any systems or networks
• Interfere with or disrupt the website's functionality
• Copy, distribute, or modify website content without permission
• Use automated systems to access or scrape the website

15.2 Content Accuracy

While we strive to provide accurate information on our website, we make no warranties about the completeness, accuracy, or timeliness of the content. Information is subject to change without notice.

16. Contact Information

For questions about these Terms of Service, please contact us:

Last Updated: January 1, 2024
Effective Date: January 1, 2024

These Terms of Service are designed to protect both GlilTech and our clients while establishing clear expectations for our professional relationship. We are committed to providing exceptional software development services and maintaining transparent business practices.